Neiman Marcus Direct (Neiman Marcus Catalog, Horchow Catalog, Neiman Marcus Online, and NM Direct-BergdorfGoodman.com ) is committed to working with our vendors to ensure product is shipped to our customers in packaging of such quality that it will arrive safely at the delivery address, and in the condition intended by both Neiman Marcus Direct and the original vendor. 

NMD asks that our merchandise vendors understand what we call the ship-alone concept. While inbound merchandise shipments to the Neiman Marcus Direct Distribution facilities (in Irving and Dallas, Texas) may arrive safely, it is often due to the fact that the merchandise was shipped nicely strapped to a pallet or neatly packed in cases, then loaded into a trailer environment for transport. This level of packaging often works very well for a retail store environment, where merchandise is stored in stockrooms and ultimately placed in a shopping bag for the consumer to carry out with them. Because NMD is a catalog/online retailer, we must turn around and ship the same item to the consumer by placing it alone into a parcel carrier’s environment, where it will not be quite so secure en-route to the customer’s home.

It is also required of each merchandise vendor to pack in a "sellable condition". If the Neiman Marcus Direct (Neiman Marcus Catalog, Horchow Catalog, Neiman Marcus Online, and NM Direct-BergdorfGoodman.com) purchase order is written to sell the merchandise as each or sets, it should be packed in a manner that reflects each and/or sets.  

Although this is the reality of shipping packages around the U.S. or even the world, by understanding this reality and by working together we can ensure each package has a better chance of arriving at it’s final destination undamaged. And in turn, NMD customers receive fewer damaged packages, and our vendors experience fewer returns due to poor packaging. 

For this reason, we expect that each merchandise vendor follow the guidelines as a condition of doing business with Neiman Marcus Direct. These standards are a minimum requirement, and meeting these guidelines may not be enough to ensure packages arrive at the customer’s home undamaged. Responsibility for merchandise damage due to insufficient vendor packaging remains with the vendor.