1
EDI
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/EDI/
2
EDI Requirements
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/EDI/EDI+Requirements/
2
Suppliers - New to EDI
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/EDI/Suppliers+-+New+to+EDI/
2
Suppliers - Making Changes
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/EDI/Suppliers+-+Making+Changes/
2
EDI Provider Options
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/EDI/EDI+Provider+Options/
2
EDI Mapping Specs and Guidelines
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/EDI/EDI+Mapping+Specs+and+Guidelines/
3
EDI Mapping Specs and Guidelines5010 Maps for NMGOne
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/EDI/EDI+Mapping+Specs+and+Guidelines/5010+Maps+for+NMGOne
3
EDI Mapping Specs and GuidelinesFirst Gate Validation Errors
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/EDI/EDI+Mapping+Specs+and+Guidelines/First+Gate+Validation+Errors
3
EDI Mapping Specs and GuidelinesStore and DC Associations - East Coast
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/EDI/EDI+Mapping+Specs+and+Guidelines/Store+and+DC+Associations-+East+Coast
3
EDI Mapping Specs and GuidelinesStore and DC Associations - West Coast
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/EDI/EDI+Mapping+Specs+and+Guidelines/Store+and+DC+Associations+-+West+Coast
3
EDI Mapping Specs and Guidelines852 Sales & On-Hand
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/EDI/EDI+Mapping+Specs+and+Guidelines/852+Sales+and+On-Hand
2
InterTrade UPC ecCatalogue
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/EDI/NMG+UPC+ecCatalogue/
2
NMG Supplier EDI Portal
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/EDI/NMG+Supplier+EDI+Portal/
1
Vendor Relations
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/Vendor+Relations/
2
Shipping Document Requirements
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/Vendor+Relations/Shipping+Document+Requirements/
2
Carton and Packaging Requirements
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/Vendor+Relations/Carton+and+Packaging+Requirements/
2
Merchandise Packing Guidelines
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/Vendor+Relations/Merchandise+Packing+Guidelines/
2
Merchandise Ticketing and Labeling
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/Vendor+Relations/Merchandise+Ticketing+and+Labeling/
3
Merchandise Ticketing and LabelingFur Labeling Act
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/Vendor+Relations/Merchandise+Ticketing+and+Labeling/Fur+Labeling+Act
2
Expense Offset Chargebacks
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/Vendor+Relations/Expense+Offset+Chargebacks/
3
Expense Offset ChargebacksClaim Inquiry
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/Vendor+Relations/Expense+Offset+Chargebacks/CLAIM+INQUIRY
2
FAQ
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/Vendor+Relations/FAQ/
2
Webinars
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/Vendor+Relations/Webinars/
1
Transportation
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/Transportation/
2
TransportationGeneral Routing and Shipping Instructions
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/Transportation/General+Routing+and+Shipping+Instructions
2
TransportationStore and Facility Addresses
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/Transportation/Store+and+Facility+Addresses
2
TransportationShipping Definitions and Forms
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/Transportation/Shipping+Definitions+and+Forms
2
TransportationConsolidator Shipping Instructions
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/Transportation/Consolidator+Shipping+Instructions
2
TransportationShipping in Commercial Trade Zones
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/Transportation/Shipping+in+Commercial+Trade+Zones
2
TransportationFedEx Ground Collect Shipping Instructions
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/Transportation/FedEx+Ground+Collect+Shipping+Instructions
2
TransportationCarrier Links
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/Transportation/Carrier+Links
2
TransportationTransportation Chargebacks
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/Transportation/Transportation+Chargebacks
2
TransportationTransportation Chargebacks Detail
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/Transportation/Transportation+Chargebacks+Detail
2
TransportationTransportation Claim Inquiry
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/Transportation/Transportation+Claim+Inquiry
1
Drop Ship
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/Drop+Ship/
2
Drop Ship Requirements
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/Drop+Ship/Drop+Ship+Requirements/
3
Drop Ship RequirementsShipping and Invoicing Instructions
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/Drop+Ship/Drop+Ship+Requirements/Shipping+and+Invoicing+Instructions
3
Drop Ship RequirementsOrder Acknowledgement and FTC Guidelines
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/Drop+Ship/Drop+Ship+Requirements/Order+Acknowledgement+and+FTC+Guidelines
3
Drop Ship RequirementsReturn Policy
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/Drop+Ship/Drop+Ship+Requirements/Return+Policy
3
Drop Ship RequirementsDrop Ship FAQs
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/Drop+Ship/Drop+Ship+Requirements/Drop+Ship+FAQs
1
NMD Returns To Vendor
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/NMD+Returns+To+Vendor/
1
Supplies
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/Supplies/
2
Routing
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/Supplies/Routing/
2
Packing and Shipping
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/Supplies/Packing+and+Shipping/
2
Invoicing
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/Supplies/Invoicing/
2
Chargebacks
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/Supplies/Chargebacks/
2
Purchase Orders
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/Supplies/Purchase+Orders/
2
Dock Appointments
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/Supplies/Dock+Appointments/
2
Vendor Checklist
?1dmy&urile=wcm%3apath%3a/NMGOPS+Content/Domestic/Supplies/Vendor+Checklist/

NMD Returns to Vendor

It is our goal at Neiman Marcus Direct to provide our customer with superior merchandise.  It is our expectation that the vendor will provide a product free of defect and conforming to the purchase order agreement.  In accordance with the purchase order agreement, we will return to the vendor all merchandise that does not conform to the agreement. 

Returns for Defective Merchandise

Neiman Marcus Direct will return to the vendor all merchandise determined to be of a less than perfect quality.  This includes merchandise found to not have survived the inspections, acceptance, and payment of our customer as well as merchandise found to be defective at point of receipt or during our auditing processes. Since the merchandise is identified at various audit points within our fulfillment center, the age of the merchandise will vary.  It is the expectation of Neiman Marcus Direct that our vendors will accept these returns regardless of the age of the merchandise as indicated in the Purchase Order agreement.

 

The Defective Merchandise Process

A letter will be emailed to a vendor when merchandise is found to be defective at our audit points other than at point of receipt.  The vendor has 10 business days to respond to the letter.  If no response is received, then disposition of the merchandise will be made through any of the following methods at the vendor's expense: destroying, donating, salvaging, or returning to the vendor without an RA.  

A hand written note, an email or verbal conversation does not release the vendor from the obligations of the purchase order legal terms including the resolution of defective items. 

 

RTV Claim Inquiry

The Neiman Marcus Direct RTV department has streamlined the delivery process of RTV claim letters and claim adjustment forms.  All claim letters are delivered through an email notification process.  This email will contain the link below as well as the claim number and the Duns number for the claim. The claim number and Duns number will be required to access the information on-line.  The Supplier/Site must be 11 digits in length, and it will be necessary to add zeroes to the beginning of the number until the Duns number is 11 digits. 

 

NMD Return to Vendor Claim Inquiry Web Link:

https://docunav.nmgops.com/VendorLink/

Note: NMD RTV Claims are viewable through the third section to the right on the page.

Vendor email address updates and inquiries regarding RTV claims should be sent to the email address for the appropriate warehouse as listed below, and a response should be received within 3 business days.

Las Colinas        nmdrtv@neimanmarcus.com

Pinnacle Point   nmdrtvpn@neimanmarcus.com

North Carolina  nmdrtvnc@neimanmarcus.com

Inquiry requests more than six months in age from the date the claim was shipped will not be accepted.  There is a notification sent when defective claims are shipped as well as other communication throughout the process, and it is our expectation that any questions are posed prior to the six month deadline.

An RTV reversal can only be authorized by a member of the RTV Management team.

 

RTV Forms

RTV Claim Letter (Form #3312)

The RTV Claim Letter refers to the letter sent when a claim is opened in our system for defective merchandise.  RTV Claim Letters are emailed every Friday evening for any new claims. This letter requests a return authorization for the merchandise, and a response must be received within 10 business days.  It can also be identified by the form number in the upper right hand corner. This form number is 3312.  Contact information for the appropriate facility is contained in this letter. 

Claim Adjustment Form (Form #3333)

The Claim Adjust Form is the letter sent after a claim has been shipped and is to advise of the deduction that will be made from the next check.  A response is not needed for this notification.  This form can be identified by the form number in the upper right hand corner which is 3333.